Terms of Service

1. Scope of Services

The Seachios Marine Services provides a wide range of marine services, including but not limited to: hull cleaning, hold cleaning and tank cleaning or maintenance, anchor and chain supply, ship chandler and supply, agency services, container services, paint and coating services, and other related services. The specific services provided will be agreed upon between Seachios and the client in each individual contract.

2. Sustainability Commitment

Seachios Marine Services is deeply committed to conducting its operations in a sustainable and environmentally responsible manner. The company follows rigorously the MARPOL and SOLAS conventions of the IMO, as well as the EPA, NADCA, ASHRAE, and ISO 15138 standards. Sustainable practices, such as the use of eco-friendly materials in paint and coating and a focus on recycling, are applied in all stages of the services provided.

3. Limited Liability

Seachios Marine Services is not liable for damages or losses resulting from the use of its services, except when caused by the company's negligence. The accuracy, integrity, and availability of the information provided during the provision of services are not guaranteed, but the company strives to provide reliable information.

4. Intellectual Property

All intellectual property rights related to the services provided by Seachios Marine Services belong exclusively to the company. The unauthorized use of these rights may be considered a violation of intellectual property rights and will be treated with the severity of the law.

5. Payment Policy

Seachios Marine Services operates on a "cure no pay" basis, meaning that the client will only pay for the services after the satisfactory completion of the work, according to the terms agreed upon in the contract. Details about payment terms, accepted methods, and late payment penalties will be specified in each contract, aiming to provide the best possible experience for clients.

6. Limitations of Use

Clients are not permitted to use the services of Seachios Marine Services for illegal or harmful purposes that violate the rights of third parties. The company reserves the right to refuse services to clients who do not comply with applicable laws or these Terms of Service, prioritizing the security and integrity of its operations.

7. Changes and Suspension of Services

Seachios Marine Services reserves the right to change or suspend services at any time, with prior notice to clients, except in cases of emergency. Any changes to services will be communicated to affected clients in advance, ensuring transparency and continuity of work.

8. Privacy and Data Protection

Seachios Marine Services is committed to protecting the privacy of its clients and maintaining the confidentiality of the information provided during the provision of services. Any collected data will be used only for the improvement of services and in compliance with applicable data protection laws.

9. Dispute Resolution

Any disputes related to the services provided by Seachios Marine Services will be resolved in accordance with the laws applicable in the location where the services are provided. The company and the client agree to seek an amicable resolution before resorting to legal proceedings, aiming to maintain a solid and lasting relationship.

10. Effective Date and Acceptance

These Terms of Service come into effect on the date of publication and are considered accepted by the client upon use of the services of Seachios Marine Services. The company reserves the right to update these Terms of Service periodically, with the responsibility of the client to verify any changes.

11. Security and Confidentiality

Seachios Marine Services is committed to maintaining the security and confidentiality of all data and information provided by clients. The company uses advanced security technologies, such as end-to-end encryption, two-factor authentication, and suspicious activity monitoring, to protect this information and ensure data integrity.

12. Personal Data Protection

Seachios Marine Services is committed to protecting the privacy and security of personal data of clients, in compliance with applicable data protection laws, such as the GDPR and LGPD. Clients have the right to access, correct, or remove their personal data, upon written request to the company.

13. Financial Data Protection

Seachios Marine Services is committed to protecting the security and confidentiality of financial data of clients, such as credit card information and bank data, in compliance with the PCI DSS security standards. This data is stored in a secure environment and protected by advanced encryption technologies.

14. Audit and Compliance

Seachios Marine Services undergoes regular security and compliance audits, conducted by independent third parties, to ensure the effectiveness of its data protection measures and compliance with applicable laws and regulations. The results of these audits are available upon client request.

15. Training and Awareness

All Seachios Marine Services employees receive regular training on information security, data protection, and confidentiality, to ensure they are aware of their responsibilities and act in accordance with company policies and procedures.

16. Incident Response

Seachios Marine Services has a plan for responding to security and data protection incidents, including procedures for detection, containment, investigation, and notification of any violations or threats. Clients will be promptly informed of any incident that may affect the security of their information.

17. Continuous Improvement

Seachios Marine Services is committed to continuous improvement of its security and data protection practices. The company monitors constantly the best practices in the industry, threat trends, and regulatory changes, to update and improve its security controls as needed.

These Terms of Service demonstrate the commitment of Seachios Marine Services to ensuring the security and confidentiality of client information, as well as its dedication to providing high-quality services in a sustainable and responsible manner. The company is committed to establishing a lasting and trustworthy relationship with its clients.